Do you remember when you were back in school? – Did some of your teachers really cheese you off (you didn’t get good results) and that your favourite teachers inspired you to work harder (and you got better results).
Remember the old adage “hire for attitude and train for skill”? Well, it works! It’s obvious that some businesses have found and trained quality staff.
Are you a run-around Rabbit or a wise Tortoise? At many businesses it’s clear that the business owner is a “run-around Rabbit” – busy, busy, busy running around the business – a hands-on DIY type – trying to be involved and overseeing every job.
Stop blaming the economy, your staff or even your location The turnover and profitability of any business is mostly related to just ONE THING – the behaviour of the owner! It turns out that the way you behave determines the quality of the team you get, the customer service levels you deliver and how much […]
You can get better results from your staff by filling up their “Love bucket” – energising them with more praise, appreciation, recognition, touch and more time & attention from you.
Do you remember your teachers when you were at school? You probably had a great relationship with some teachers and you may have disliked a few too. Do you recall that your performance in each class changed depending on the relationship with the teachers.
You can always tell how motivated and disciplined a team is, just by looking at their surrounding. A messy and disorganised workplace is not only dangerous but reflects a poor team attitude. Start by cleaning up and de-cluttering your workareas.
Now that you have clearly set your expectations, you’ll need to maintain that culture with discipline. You’ll need to adopt a “Tough love” approach – which means you’ll need to “call” those poor behaviours when they happen and take disciplinary action on breaches. There needs to be consequences!