Sales and guest relations experts Michelle Pascoe and David Staughton have spent a combined 50 years researching and perfecting the art of customer service and are now sharing that knowledge and insight through their new book, The VIP Principle. In today’s society, the customer experience is of the utmost importance as it has never been harder to compete for a customer’s dollar. Showing readers how to delight their best customers and keep them coming back, The VIP Principle is a must-read for anyone running a service-based business.

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Latest Blog Post

Do You Know Why Your Staff are Leaving

In business we focus upon external customer service, however, do you take the time to reflect on internal customer service? Internal customer service comes from the top of the ladder and is all about how you mould your management style to accommodate the various personalities and preferences.http://www.theceomagazine.com/business/do-you-know-why-your-staff-are-leaving/

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Upcoming Events


LESS THAN A MONTH TO GO – As Co-Director of this annual convention, believe me if you have ever thought about becoming a Speaker or you are already on your Speaking Journey you don’t want to miss this amazing event with an exciting mix of speakers from Australia and overseas.

Join us at the QT Hotel – 8th – 11th April, 2016 on the Gold Coast.  Visit www.psaconvention.com.au




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